Situations could arise where caregivers have various questions, difficulties or complaints regarding their employment as live-in caregivers. To address these, these individuals would need to call or visit the labour or employment standards branch for their respective provinces or territories. The counsellors available at these offices would be able to answer the questions the caregivers might have. As such, the counsellors would be able to address questions concerning the rights of caregivers. In addition, they would be able to offer assistance in case the caregivers are facing any work-related difficulties with their employers.
When caregivers call the numbers given below, they could end up hearing a pre-recorded message. They would need to stay on the line and follow the directions that they receive. In some cases, the caregivers might find that the recorded message does not answer their questions. In this scenario, a counsellor would eventually come on the line. It is worth mentioning that people often call these numbers frequently. Therefore, it might take more than one attempt for the caregivers to get through. For obtaining the assistance they seek, the caregivers would need to be patient.
If they feel the need to, the caregivers could consider submitting their concerns in writing to the office responsible for labour or employment standards in their province or territory. All they would need to do is to write a letter clearly indicating their question or concern. Thereafter, they would need to mail it to the address shown. It is very important that the caregivers include their name and their occupation (i.e. what they do) in the letter. In addition, they would need to specify how the counsellors can get in touch with them. For this, the caregivers would need to provide their phone numbers and addresses in the letter. In some situations, the caregivers might require prompt assistance. For this, they would need to remember that speaking to someone on the phone will provide a speedier resolution that writing a letter. Therefore, caregivers would need to avoid hesitating when they contact these people. These officers will be able to resolve and address the concerns of the caregivers. For more details, the caregivers could consider visiting the website of Citizenship and Immigration Canada (CIC).