The Program Support Officer Procedures for the Exemption of Fees Where the Officers Receive the Full Payment But Do Not Process the Application
The mailroom agents and the service delivery agents process applications with full payments received based on regular procedures.
They would need to refer the following applications to Program Support when the applicant is not a permanent resident:
- Applications for a regular grant under the provisions specified in 5 (1) or,
- Applications for a resumption under the provisions specified in 11 (1) and,
- Applications where clients request consideration for discretionary grants under the provisions specified in 5 (4)
Officers would end up referring such applications to Program Support. A program support officer would need to review the application and the documentation found in the file. This would enable the program support officer to confirm whether the application meets the conditions for the exemptions of fees.
If the program support officer determines that the applicant does not meet the conditions for the remission order, then the program support officer would need to:
- Forward the file to the local office or the Case Management Branch as appropriate
If the program support officer determines that the applicant does meet the conditions for the remission order, then the program support officer would need to:
- Change the status of the sub-activity “Allocate Fees” in the Global Case Management System (GCMS) to ‘Not Required’
- Add a case note stating that the fees is not required in accordance with the provisions specified in the Remission Order 2007
- Complete the remission template and forward it to the Case Processing Centre – Sydney Finance
- Change the case stage in the Global Case Management System (GCMS) from “Capture” to “Certprep / Clearances” and,
- Forward the file to the Case Management Branch for 5 (4) consideration
The Case Management Branch Procedures for the Exemption of Fees Where the Officers Receive the Full Payment But Do Not Process the Application
The Case Management Branch might receive applications directly from the applicants that:
- Qualify under the remission order and,
- Include full payment
In this scenario, the Case Management Branch would need to:
- Change the status of the sub-activity “Allocate Fees” in the Global Case Management System (GCMS) to ‘Not Required’
- Add a case note stating that the fees is not required in accordance with the provisions specified in the Remission Order 2007
- Complete the remission template and forward it to the Case Processing Centre – Sydney Finance and,
- Process the application as per normal procedures
The Case Processing Centre – Sydney Finance Procedures for the Exemption of Fees Where the Officers Receive the Full Payment But Do Not Process the Application
The Case Processing Centre – Sydney Finance would receive completed templates from either Program Support or the Case Management Branch. On receiving these, it would need to:
- Issue the refund if the authorities have received full payments and,
- Record all the necessary information for reporting purposes
Source: CIC