Last Updated on August 28, 2016
Officers would need to continue following the prescribed standard procedures. This is especially when they are communicating with clients via e-mail. For more details on this, they would need to refer to the details given in OB 265-A i.e. E-mail Communication with Clients.
Situations could arise where the officers find that they do not have any e-mail address on file. In this scenario, the officers would need to call the client. They would need to request the client to provide their e-mail address. Having the client’s e-mail address would enable the officers to send electronic (or written) notices to the client. Having the client’s e-mail id would enable the officers to provide and receive other documents to and from the client as well. The officers would need to call the client for requesting documents via e-mail or courier too.
Situations could arise where the officers require further documents for processing and where delays could well be problematic. In this scenario, the officers would need to e-mail or telephone the client. In addition, they would need to request the client to provide the documents via e-mail or courier.
The Guidelines for Courier Shipments Sent by Immigration, Refugees and Citizenship Canada (IRCC)
Officers would need to ensure that they send only urgent documents by courier. The authorities would continue to determine the preferred courier supplier at the point of shipment. For this, the authorities would typically use their mailroom software. This software identifies the best rate across multiple courier service suppliers under the mandatory Public Services and Procurement Canada (PSPC) [formerly Public Workers and Government Services Canada (PWGSC)] standing offers.
The standard responsibility centre would continue to bear all the courier expenses. In addition, there will be no additional funding for offices to use courier services for mailings that the mail services of Canada Post Corporation typically used to handle.