Operational Bulletin 587 – July 02, 2014

Summary

Recently, some Confirmations of Permanent Residence (CoPR) did not download successfully. These CoPRs failed to download from the Global Case Management System (GCMS) to the Field Operations Support System (FOSS).

Officers of the Canada Border Services Agency (CBSA) and Citizenship and Immigration Canada (CIC) became aware of this problem. Both sides are working to find a suitable resolution to this situation. However, until they resolve the problem permanently, they would need to develop an interim solution. This would address the concerns of the affected clients.

Issue

This Operational Bulletin (OB) lists the procedures that would help facilitate the admission process for clients. Officers from CIC offices would follow the guidelines given in this OB. These guidelines apply to clients, who have not been able to download their Confirmations of Permanent Residence (CoPR). These downloads take place from the GCMS to the FOSS.

Background

Officers staffing the Canada Border Services Agency (CBSA) Ports of Entry (POE) come across various clients. These clients need to present their Confirmations of Permanent Residence (CoPRs) to the officers.

Of late, these CBSA officers have come across clients presenting Confirmations of Permanent Residence (CoPRs). Officers of Citizenship and Immigration Canada (CIC) have issued these CoPRs properly. However, the officers cannot find any signs of these Confirmations of Permanent Residence (CoPRs) in FOSS.

As a result, the CBSA officers cannot process these clients for admission, until they enter the Confirmations of Permanent Residence (CoPR) in FOSS.

Processing Guidelines for Officers of the Canada Border Services Agency (CBSA)

The guidelines for processing such cases warrant that when officers of the CBSA POEs encounter such cases:

• The Border Services Officer (BSO) must follow the instructions prescribed in OB 545 (Modified)
• The instructions concern the Document Numbers in FOSS
• The BSO would also need to send an e-mail to the CIC Operations Support Centre (OSC)
• The subject line of this e-mail must be:
• “COPR missing from FOSS: FOSS ID/USI: XXXX-XXXX; COPR: TXXXXXXXXX”
• The BSO would then instruct the client to call the CIC Call Centre
• The client would call the CIC Call Centre to arrange an appointment for completion of their processing for admission as a Permanent Resident (PR)
• The BSO would need to enter the appropriate notes regarding the actions taken
• These notes would help officers from the Call Centre and the CIC to identify the case for priority processing

Processing Guidelines for Officers of the Citizenship and Immigration Canada Operations Support Centre (OSC)

• Officers of the OSC would await the e-mail from the BSO
• On receiving the mail, the officers of the OSC would rectify the situation in the GCMS and FOSS

Processing Guidelines for Officers of the Call Centre

• Officers staffing the Call Centre could receive calls from these clients
• On receiving calls from the clients, the officers of the Call Centre would refer the clients to the most convenient CIC office
• The officers of the Call Centre would do so to ensure that officers staffing the CIC office would process these cases on a priority for admission as a Permanent Resident (PR)

Processing Guidelines for Officers of the Officers of the Citizenship and Immigration Canada Offices

• Officers staffing the CIC office would await the referrals for these clients (sent by officers of the Call Centre)
• On receiving the referrals, the officers would book the clients for priority appointments for admission processing

Source: Citizenship and Immigration Canada (CIC)