Victim Services and Resources

The Organisation or Agency

The Services Offered

The Police

They can help you assess your safety. In addition, they can also take action against someone committing a crime.

Dial 911 in an emergency.

The Local Police

They could help in non-emergency situations. Consider checking the first few pages of the telephone book for their telephone number.

Public Legal Education Associations

These offer general information about the law, the legal system and the victim’s rights as a person experiencing abuse

Victim Services

They could refer the victim to counselling and provide information about programs and services available for victims of crime

Crisis Lines

These could offer assistance with crisis intervention and refer the individual to the relevant helpful services

Shelters or Transition Houses

These could offer shelter, information and referrals for women or men who experience spousal abuse

Mental Health Offices

These could offer information or counselling on depression, stress and mental health issues

Multicultural and Immigrant-serving Organisations

These might be able to offer information and refer the victim to various helpful services

Citizenship and Immigration Canada (CIC)

They can answer questions concerning immigration status and processes. In addition, they could provide information on the Immigration and Refugee Protection Act (IRPA).

Telephone: 1-800-242-2100

People I Trust

These could offer emotional and practical support such as family, friends, doctors, religious advisors and so on

Others

These could comprise local womens’ centres, community care centres or social agencies

Alberta

1-800-387-KIDS (1-800-387-5437)

To contact the ministry:

Telephone: 780-422-3004 (Monday to Friday 0815 – 1630 hrs)

Fax: 780-422-3071

For toll-free access in Alberta, dial 310-0000

British Columbia

Call the local child welfare services from Monday to Friday from 0830 – 1630 hrs or after-hours, call the Helpline for Children at 310-1234 or call the police

To contact the ministry:

In Victoria: 250-387-6121

In Vancouver: 604-660-2421

Elsewhere in British Columbia call 800-663-7867

Outside British Columbia call 604-660-2421

E-mail: [email protected]

To find local child welfare services:

Check the blue pages in the telephone book or call the Helpline for Children at 310-1234 (you do not need to add an area code).

A ministry social worker would answer the call 24 hours a day, seven days a week.

Manitoba

In Winnipeg:

Telephone: 204-944-4200

Toll-free: 888-834-9767

Emergency Calls only (after hours): 204-944-4050

To contact the ministry:

Call 204-945-3744 or toll-free 866-626-4862 (TDD 204-945-4796)

E-mail: [email protected]

To find local child welfare services:

Telephone number for province-wide intake and emergency after hours child and family services: 866-345-9241

New Brunswick

To report suspected child maltreatment:

Telephone: 800-992-2873 or for emergency after hours 800-442-9799

To contact the ministry and find local child welfare services during business hours:

Telephone: 866-444-8838

Newfoundland and Labrador

To report suspected child maltreatment:

Child Protection Services (Child Abuse): (709) 570-7819

After hours, call (709) 570-7819

Nova Scotia

To report suspected child maltreatment:

Telephone: 877-424-1177 or after hours 866-922-2434

Northwest Territories

To report suspected child maltreatment:

Contact local services.

In Yellowknife, call 867-873-7276 or 867-873-1929 after hours.

HELP line: 867-920-2121

To contact the Department of Health and Social Services:

Telephone: 867-873-7046

Fax: 867-873-7706

Crisis Telephone Line

Call 867-872-4133 collect from anywhere in the Northwest Territories for help with personal problems.

Toll-free 877-872-5925

Nunavut

To report suspected child maltreatment:

In Iqaluit: Call Iqaluit Dispatch at 867-979-5650 and ask to have the on-call social worker contact the caller

In all other Nunavut communities: Contact the local social work office, health centre or the local community RCMP

In areas outside of Nunavut jurisdictions, contact the local CAS or police agency for making a report

To contact the Nunavut Department of Health and Social Services:

Telephone: 867-975-5700

Fax: 867-975-5799

Ontario

To report suspected child maltreatment:

Call the local children’s aid society listed in the emergency pages of the telephone book. Or, call the local police. There are 53 local Children’s Aid Societies in Ontario.

To contact the Ministry of Children and Youth Services:

Telephone Toll-free: 866-821-7770

TTY: 800-387-5559

To find local child welfare services:

Call the Ontario Association of children’s Aid Societies at 416-987-7725

Prince Edward Island

To report suspected child maltreatment:

Telephone: 800-341-6868 or call the local police or child and family services

Quebec

To report suspected child maltreatment:

Telephone: 866-532-2822 or 800-263-2266 (French only)

After hours or emergencies: Telephone: 811

For services in English on the island of Montreal, call Batshaw Youth and Family Centres at 514-935-6196

To contact the ministry:

Monday to Friday from 0830 – 1630 hrs

Quebec City area: 418-644-4545

Montreal area: 514-644-4545

Elsewhere in Quebec: 877-644-4545 (toll-free)

To find local child welfare services:

Contact the local Centre jeunesse (Child Protection Centre)

Saskatchewan

To report suspected child maltreatment:

Saskatoon – City: 306-933-6077

Saskatoon – Rural: 306-933-5069 or 800-274-8297

Regina: 306-787-3760

Kids Help Line: 888-668-6868

Police Emergency: 911

To contact the Child and Family Services Division of Social Services:

Telephone: 306-787-7010

Fax: 306-787-0925

First Nations and Mėtis Services

Telephone: 306-787-3949

Children’s Services

Telephone: 306-787-2245

Family Support and Child Protection

Telephone: 306-787-0008

Yukon 

To report suspected child maltreatment:

Telephone: 867-667-3002 or 800-661-0408, local 3002 (24 hours) 

To contact the Department of Health and Social Services, Family and Children’s Services:

Telephone: 867-667-3002